If you have any questions about our products or delivery, feel free to use the contact details above, or the contact form on this page.

1. Supplier identification – fraximus.co.uk is a site operated by Holts Hey Consultancy Ltd.

We are registered in the UK under company number 10245318 and with our registered office at 27 Victoria Road Ince Blundell Liverpool L386JE.

Our main trading address is: 27 Victoria Road Ince Blundell Liverpool L38 6JE.

2. Privacy Policy & Cookies – The website is owned by Holts Hey Consultancy and the data controller is M. Ashton.

3. Cookies & monitoring – We use cookies to temporarily store your data whilst processing your order and to store delivery and order details.

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish you from other users on our website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

• Strictly necessary cookies – These are cookies that are essential to the operation of our website.
• Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
• Functionality cookies – These cookies are used to recognise you when you return to our website.
• Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed. 

4. Contract execution – Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

5. Disclosure of personal data – We will not disclose your personal data:

• To other companies.
• If we sell our business.
• To agents and service providers.
• We will disclose data
• In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

6. Right to cancel – All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online. Specific legislation here that applies is regulation of The Distance Selling Regulations.

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of fourteen working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

7. Notices – All notices you send us must be sent to the contact details on this site michael@fraximus.co.uk or to the phone number 07801557039. We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

8. Conclusion – These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.